REFUND POLICY
The terms "We" / "Us" / "Our" / ”Company” / "Firm" / "Business" individually and collectively refer to White Shade Graphics.
The terms "You" / "Your" / "Visitor” / ”User” / "Customer" / "Client" / "Participant" refer to the Users.
We have a strong policy for our photography, videography and cinematography services. This policy is applied to all our Photography and Cinematography services mentioned on our Photography and Cinematography page.
We charge payments in 3 to 4 parts, 5 to 10% at the time of booking, 80 to 85% on the (first) day of the scheduled shoot, and the remaining 10 to 15% at the time of the final deliverable or as mentioned in the photography contract.
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The booking amount is non-refundable under any circumstances. However, the amount can be adjusted in another event if the planned event gets canceled.
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A full refund can be issued if we are unable to manage your work due to some unavoidable or explainable issues (will be informed on or before the first event date).
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A part refund can be issued on unavoidable technical failure or unmanageable man-power issues, for example, if a camera or photography equipment failed to perform or less man-power or photographer attendance due to health or other explainable and unmanageable genuine reasons.
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We are not liable to process any refund if any technical failure happens after the shoot, for example, if a memory card failed to read or a storage device crashed.
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No refund will be provided if the event or shoot gets cancelled or rescheduled from the customer's end as our schedule is booked according to the dates and details provided at the time of booking.
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No refund will be initiated if the customer voids any conditions mentioned in the photography contract provided at the time of booking in print, whatsapp or email.
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We are not obliged to offer a refund for the number of photographs and length of the video(s) received by the customer or missing photographs and video clips of member(s) in the event(s).
Please note: Any refund will take a maximum of 15 working days to process or as per the agreement, if signed any.
IMPORTANT INFORMATION
White Shade Graphics reserve all the rights to change or modify full or part of this refund policy as per requirement without prior notice. All customers are advised to visit this frequently. Any terms in this policy will not overwrite a written contract signed at the time of opting for any services from us unless otherwise mentioned in the written contract.
Our services have milestones and once each of these milestones are met, payment may be required. You agree to give us the things we jointly agree that we need to complete the project milestones and in the format we need it. We will also need you to review our work, provide feedback and approval promptly. You agree to be bound by the dates we set together. Finally, you agree to stick to the payment schedule. If all terms are met according to this refund policy, you may request a refund for any undelivered services. To request a refund, you simply must submit an email to contact@whiteshadegraphics.com stating the reasons for this request. We will then review this request and reply within 48 hours.
Please note that payment will be refunded on the same account from which the transaction has been made. For example, if paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment made via payment gateway, the refund will be made to the same account unless otherwise refund mode is mutually decided.